To our Valued Customers and Partners,
During these uncertain times, our thoughts are with those who have been impacted by this global crises.
Our current priorities are maintaining the health of our staff so we can continue servicing our customers as we always have for the last 37 years.
Our Sales, Purchasing, Accounts and Warehouse teams are currently fully operational ensuring seamless business continuity.
Under alert level 3, our Sales team are working from home. Please feel free to contact your dedicated account manager by email and/or phone.
Purchasing & Logistics Team:
Our Purchasing & Logistics Team based in our Hong Kong office are working as usual. This means that our purchasing operation, ensuring business and supply continuity, has not been impacted. We are however still experiencing an increase in manufacturing lead-times with some products due to raw material lead-times. Please bare this in mind when planning your orders. For updated lead-times, please contact your dedicated account manager.
Transportation and logistics is rapidly changing. Lead-times are going out and we have also been seeing an increase in sea and air freight charges. For the latest information on this, please contact your dedicated account manager.
Under alert level 3, the Accounts team are working from home and can be contacted by email and/or phone as usual.
Our NZ warehouse is fully operational under alert level 3 and continue to service all customers. Please contact your dedicated account manager to have this arranged.
The team are dedicated to working closely with our customers ensuring that their supply requirements are met and impacts on their manufacturing are as minimal as possible.
We endeavor to keep you updated as the situation evolves. Please do not hesitate to contact us with any queries or concerns.
Stay safe and we look forward to hearing from you.
The Active team.