Active Components has partnered with Chiptech since 2000, building a trusted and longstanding relationship within the technology-enabled care sector. Over the years, we have supported Chiptech through reliable component supply, close technical collaboration, and responsive stock management.
This case study highlights how our partnership continues to deliver value through consistent quality, proactive problem-solving, and a shared commitment to innovation.
About Chiptech
Established in 2000, Chiptech is a specialist electronics design and manufacturing company recognised for its digital telecare solutions across New Zealand, Australia, and the United Kingdom, with ongoing expansion into Europe.
From its renovated headquarters in Ōtautahi Christchurch, Chiptech designs, manufactures, and supports innovative, dependable products that help people remain independent, safe, and well within their communities. It also develops software that enables efficient fleet management and servicing for business customers.
The company’s UK base in Lancaster drives international growth, supporting over 200 organisations, including security companies, local authorities, and care providers, with local services such as product customisation, quality assurance, and transition support from analogue to digital technology.
Chiptech solutions are designed for both business customers and end-users. They’re trusted by elderly individuals, people living alone, those with chronic conditions who need reassurance about their safety, and lone workers in urban environments.
Because these devices are relied on in emergencies, every product is built around three principles: quality, usability, and redundancy. This ensures dependable performance, simple operation, and backup communication pathways when the primary 4G network is unavailable.
25-Year Partnership Built on Reliability, Support, and Cost Efficiency
In the technology-enabled care sector, products support people’s safety and well-being, meaning every component must meet the highest standards. Over 25 years of collaboration, Active Components has built a deep understanding of Chiptech’s production processes and technical requirements, ensuring consistent reliability, compliance, and performance across every stage of the supply chain.
When evaluating long-term supply partners, Chiptech considers several key factors. Among them, three qualities stand out most strongly in collaboration with Active: reliability, support, and cost efficiency. These strengths have been consistently demonstrated throughout the partnership, reinforcing confidence and long-term trust between the two teams.
Supporting Chiptech with Tailored Component Solutions
Proactive Support and Communication
Active provides Chiptech with more than component sourcing; the partnership includes continuous consultation and proactive communication throughout every development stage.
When working with Chiptech, both teams collaborate from the earliest stages of each project to ensure that design goals, manufacturing requirements, and long-term supply plans are aligned from the start. The Active team stays closely connected with Chiptech’s engineers, providing detailed feedback on component compatibility, production feasibility, and opportunities for optimisation. This proactive communication model reduces design risks and enables faster transition from prototype to production.
Turning Limitations and Challenges into Opportunities
Product development often uncovers challenges with existing designs. In earlier projects, Chiptech encountered situations where other suppliers viewed manufacturing limitations as barriers to progress. Active approached these situations differently.
Instead of focusing on limitations, the Active team asked the right questions and worked with several potential manufacturers to explore options, identify the required capabilities, and determine what needed to change to achieve the project goals.
Open communication and coordination ensured that progress continued smoothly, without unnecessary delays. In an industry where innovation and reliability are critical, Chiptech valued having a supply partner willing to explore alternatives and think beyond constraints.
Results and Measurable Improvements
The collaboration delivered clear production benefits. Key design refinements eliminated manual assembly steps, reducing overall labour time and improving line efficiency.
Beyond immediate savings, these improvements strengthened long-term supply stability and product reliability, demonstrating the value of a partnership built on technical collaboration, transparent communication, and proactive support.
Stock Management Services
Effective stock management plays a key role in maintaining production continuity, especially in industries where demand can fluctuate quickly.
Chiptech has highlighted the strong support received from Active Components in this area, particularly the ability to hold New Zealand–based buffer stock in Active’s warehouse. This local storage capability has proven invaluable during sudden spikes in demand, allowing Chiptech’s production line to continue without disruption.
Active’s stock management service is built on clear communication, reliable scheduling, and proactive planning. By providing transparent lead times, maintaining flexible logistics, and holding local stock, Active helps Chiptech manage inventory risks and keep operations running efficiently.
This adaptive approach enables manufacturers like Chiptech to maintain operational stability and confidence in their supply chain.
A Partnership Focused on the Future
The collaboration between Active Components and Chiptech stands as a model of how long-term partnerships can drive lasting value. What began with Active simply supplying components has evolved into a strong collaborative partnership grounded in trust, responsiveness, and continuous improvement.
Tim Greene (left), Operations Manager at Chiptech; Abby Moore (right), CEO at Chiptech.
As both companies continue to innovate within the technology-enabled care sector, this partnership reflects a shared commitment to quality, sustainability, and the people whose safety depends on every device.
At Active Components, we’re proud to support forward-thinking manufacturers like Chiptech, helping transform challenges into opportunities and ideas into dependable solutions that make a difference every day.
